Description

The Government of the NWT (GNWT) departments of Environment and Natural Resources (ENR) and Industry, Tourism, and Investment (ITI) are beginning a project to conduct a requirements analysis of Informatics Services. Some of these services are delivered in-house (IS/IM) and others are provided externally through vendors (IS) and others GNWT support departments (IT). The departments collectively contain over 500 personnel. The GNWT is adopting an IT Service Management (ITSM) approach to delivering its services and has adopted (though not implemented) IT Infrastructure Library (ITIL) as a framework for delivering service through best practices. We view understanding service level requirements analysis (SLRA) and the resultant Service level agreements (SLA) as an essential step in planning to meet the needs of the business units within these two departments. For more information on this RFP or tendering opportunity or to receive the RFP or tender documents, please send in your request by e-mail or fax to the name listed below and include your Company contact information for our files.